We couldn't get any sadder that you are having trouble with your order. We want to you give the best of experience buying online. 

Exchange of the product will be considered valid within the time frame of 7 days from the date of the product received by the customer. Please refer to policies page for more

For registration of your exchange or return request please email us at -  Support@hkbasics.com and your request will be registered. Our customer care executive will reach out to you via email and resolve it at the earliest.