Frequently Asked Questions

How many days does it take for me to receive my order?

It takes around 1-3 business days to deliver to all the metro cities, 2-5 business days for all the non- metro cities and 4-8 business days for all the remote serviceable pin codes.

What are your return & exchange policies?

You acknowledge that all the terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging at a Flat Fee of Rs.70/- (A flat fee of Rs.70/- applicable for small items such as jewellery, mobile accessories, socks, etc. For heavy items such as home decor, backpacks, diaries, etc the flat fee of Rs. 200/- is applicable). We provide a 100% refund on any goods sold.  To know more about of returns/refund/exchange policy tap on the link mentioned below:

How can I track my HK Basics’ order?

You can track your order by adding your AWB number to the field in link mentioned below.

What is HK Basics known for?

The idea is to bring all the luxuries and make it accessible for everyone. The motive is to incorporate the pastel culture, minimal lifestyle and subtle yet distinct features to even the remotest daily objects. HK Basics is known for its largest collection of iPhone Cases, exquisite side bags and backpack, contemporary Home decor items, etc.

 How is HK Basics different from other phone case brands?

We at HK Basics try to curate and bring together the idea of a case design which would resonate with an individual’s persona backed up with the best in class customer service. 

How can I make changes to my HK Basics order?

Before placing an order you must check the order details thoroughly. However if you miss something and realise that you need to change a few of the order details you can contact us with your query. If your order hasn’t been dispatched till we receive your query, we can make changes to your order as requested but in case the order has already been dispatched you will have to request for an exchange. To know more about our exchange policy refer to the link mentioned below. &

How can I get free shipping from HK Basics?

We offer free shipping on all prepaid orders above Rs 699/-

Are there any EMI options available?

Yes, we have tied up with Snapmint in order to provide convenience of Easy Monthly Instalments for our customers. Customers can choose the option of EMIs as many times as they like since there’s no minimum or maximum order value or limit of usage per customer.

How can I be a part of the HK Basics team?

Like what we create and are eager to look on the other side of the curtain? Become a part of us.  Email us your resume at and we shall connect with you further. 

How do I contact customer support?

You can reach us out via call/WhatsApp on +91 93215 21844/+91 80705 76666. You can mail us at or dm us on Instagram @hkbasicsindia.