Refund & Cancellation Policy – HK BASICS

Refund & Cancellation Policy

Refund and Cancellation Policy


Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.

(with a flat fee of Rs.70/- applicable for small items such as jewellery, mobile accessories, socks, etc. For heavy items such as home decor, backpacks, diaries, etc the flat fee of Rs. 200/- is applicable)Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.


In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

- For Cancellations please contact the us via contact us email/WhatsApp. 

- Products once shipped are no longer for callback. The customer can accept the parcel and then apply for a return/exchange request or can simply reject the parcel at the time of delivery.

Refund Policy

We will try our best to create the suitable design concepts for our clients.
If paid by credit card, refunds will be issued to the original source used at the time of purchase. 

Refunds will be processed and completed in 5-11 business days.

- Exchange will be valid only within 7 days from the day product is received.
- Refund will be valid only within 7 days from the day product is received (with a flat fee of Rs.70/- applicable for small items such as jewellery, mobile accessories, socks, etc. For heavy items such as home decor, backpacks, diaries, etc the flat fee of Rs. 200/- is applicable)

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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